CompassionMD™

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Frequently Asked Questions

Get answers to common questions about CompassionMD™.

Patient' FAQ

What is CompassionMD™?

Your CompassionMD™ Virtual Medicine subscription service is a remarkable healthcare industry product providing high quality Direct Care and Medical guidance offering which includes a Medical Concierge menu of services available at the CompassionMD™ low price points. Bought to you by CareClix Inc a full spectrum world class Virtual Medicine company founded in 2012. Put more simply, CompassionMD™ allows you to connect to one of our doctors in the comfort and safety of your own home, using your smartphone, laptop, or tablet.

Yes. Our doctors are Board Certified in Internal Medicine, Family Practice, Emergency Medicine and Pediatrics. Each of our doctors is licensed in the state where the patient lives and all of our staff goes through a meticulous selection process to become a part of the CompassionMD™ network.

CompassionMD™ offers treatment for a wide range of conditions, some of which include Allergies, Arthritic Pain, Asthma, Bronchitis, Colds and Flus, Diarrhea, Infections, Insect Bites, Rashes, etc.

You should not use CompassionMD™ if you are experiencing a medical emergency. You should immediately seek emergency care by calling 911.

Absolutely not! Video consultations make it easier for urgent care appointments for when you are unable to make it in to see your doctor in-person. In some cases, depending on your condition, you may be referred to your primary care doctor. We are here to support your health care in times such as when you are traveling or if you are facing a non-emergent health condition.

Yes. Setting up accounts for multiple individuals on the same mobile device is quite straightforward. You simply log out of your account and select Sign Up on the bottom to register a new account. You will only be able to log in to one account at a time.

Please note, if you have accidentally created multiple accounts for yourself, please contact our Care Coordinators at support@CompassionMD.com  or  1-877-4CALLMD. They will assist in deactivating any additional accounts.

There are many benefits of utilizing virtual healthcare for patients aside from the comfort and convenience of visiting a doctor from your own home. You are also able to prevent the spread of infectious diseases, your schedule is more flexible as you will not have to account for travel time which also makes it more cost efficient.

With CompassionMD™:

You will have access to Board Certified physicians within 20 minutes.

You can install the MyCareClix mobile app and access healthcare from anywhere, at any time.

Our doctors are available 24 hours a day, 365 days a year.

Just sign in and have your visit—no more long wait times.

Prescriptions are sent electronically to the pharmacy of your choice.

No, if you’re eligible for a patient account with your clinic or employer, association, and or organization, you would log into your account and schedule your appointment with any available provider or specialist in their network.

No. Not every medical condition is able to be treated through Telemedicine. Only those non-critical emergencies such as a rash or common cold/flu.

If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.

Yes. Call CompassionMD™ at our toll-free number1-877-4CALLMD and connect with one of our Care Coordinators who will assist you in enrolling in a subscription plan, connecting you with one of our doctors and answering any support questions you may have.

CompassionMD™ is HITRUST certified and committed to protecting the privacy and confidentiality of all our patients. Laws, such as the HIPAA Privacy Rule, are set in place to protect all personal health information.

Yes. If you select the state you are in, you will only see our doctors that are licensed to practice in that state.

Yes! When you log into your account, you can view, download and print any EMR note entered by our doctors.

Not able to find your question, no worries! For more information, call one of our highly-trained CompassionMD™ Care Coordinator’s at 1-877-4CALLMD.

Insurance and Billing FAQ’s

Will my insurance pay for video consults? (Coming Soon)

No. Unfortunately, we do not accept private or employer insurance. However, we are working towards accepting these in the future. Currently, your consultations ae charged to your credit card.

CompassionMD™ only costs $29 per month for the entire household. This fee covers access to the CompassionMD™ program and doctors. Consultations with your CompassionMD™ cost $29 for urgent care and $39 medical gudiance doctor appointments. Specialists and mental health are priced at the time of scheduling. Our goal is to get our patients to our specialists at 60% the standard rate. Rates on specialties and mental health may vary by state & time.

We accept Visa, MasterCard, American Express, Discover. Health Savings Accounts (HSA), Flexible Spending Account (FSA) and Health Reimbursement Arrangement (HRA) card.

Prescriptions FAQ’s

Can I receive a prescription during a phone consultation?

Regulations regarding the requirement of video as a prerequisite to prescribing versus phone use only differ state by state. If you are in a state where prescribing by video is necessary, our providers will ask you to end the call with no charge and call back over a video where you can see the same provider. We recommend video consultations when treating children with respiratory conditions, abdominal pain, etc.

Yes, in general, you can get a prescription online. There is support for this nationwide; however, there are several exceptions; see the FAQs below to learn more about these exceptions.

The Ryan Haight Online Pharmacy Consumer Protection Act was created in the late 1990s to combat internet pharmacies that were selling controlled substances online. The Act took effect on April 13, 2009, and the Drug Enforcement Agency (DEA) issued regulations effective on the same date. This Act imposed a federal prohibition on form-only online prescribing for controlled substances.

Once you have received a diagnosis from your online provider, they may talk to you about how online prescriptions work. At the beginning of your scheduled doctor’s visit, you will be guided on how to select a preferred pharmacy. If your provider decides to give you a prescription, then your medication will be available at the pharmacy of your choice, and all you have to do is pick it up at your earliest convenience – it’s that easy!

There are hundreds of controlled substances that cannot be prescribed online, these include most muscle relaxants, erectile dysfunction medications, and insomnia medications. Below is a list of commonly requested medications that we are not able to prescribe online:

Adderall , Alprazolam , Ambien , Ativan , Carfentanil , Clonazepam , Cocaine , Codeine , Codoxyn , Concerta , Demerol , Diazepam , Dilaudid , Fentanyl , Fioricet , Focalin , Gabapentin , Hydrocet , Hydrocodone , Klonopin , Lorazepam , Lunesta , Methadone , Methamphetamine , Morphine , Naloxone, Narcan , Nubain , Opium , Opium Tincture , Oxycodone , OxyContin , Percocet , Pseudoephedrine / Ephedrine , Restoril , Ritalin , Soma , Sonata , Temazepam , Testosterone , Tramadol , Valium , Vicodin , Vyvanse , Xanax.

You can find a full list of controlled substances here: https://www.DEAdiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf

 

Prescribing is at the sole discretion of your physician. Oftentimes, someone will receive a prescription, but that medication will be available in multiple forms. If your insurance does not cover your provider’s medication, you may be issued a different medication for the same purpose covered by insurance.
If you have questions about your prescription, please reach out to our 24/7 support line at 1-877-4CALLMD or email us at support@CompassionMD.com. Remember that you can also review the notes section from your visit in your account on CompassionMD™.

 In the practice of telehealth, the child should be present during the visit. The patient’s appearance, particularly with children, is critical to differentiate between “sick” and “not sick.” Occasionally, the parent may want to talk in private with the physician and likewise, the provider may want to speak to the child without the parent. It is highly recommended all children are seen using video, however, for those states that do not require video to prescribe, the decision to prescribe in this situation is at the sole discretion of the physician. Additionally, children need to have their own account to have a visit online – they cannot be seen under a parent’s account.

 Arkansas , Colorado , District of Columbia , Hawaii , Illinois , Kansas , Maryland , Michigan , Minnesota , Montana , Nevada , New York , North Dakota , Pennsylvania , South Dakota , Tennessee , Texas , Utah , Washington , Wisconsin , Wyoming .

Prescription refills are ordered at the physician’s discretion and require an online visit with video. Refill visits require a full medical evaluation. Patients receiving refills online are required to have an annual visit with their primary care physician or more frequently as determined by the online physician.

Alabama , Arizona , California , Connecticut , Delaware , Florida , Georgia , Idaho , Indiana , Iowa , Kentucky , Louisiana , Maine , Massachusetts , Mississippi , Missouri , Nebraska , New Hampshire , New Jersey , New Mexico , North Carolina , Ohio , Oklahoma, Oregon , Rhode Island , South Carolina , Vermont , Virginia , West Virginia ,

 

Updating your pharmacy information is very simple. Just log into your account and follow these instructions:
Select My Profile on the left side menu.
Select Preferred Pharmacy.
Select Add Pharmacy and input the address of the pharmacy you wish to use. You can delete the old one or keep it in case you need to use it again.

We will only submit your prescription. We suggest you contact your pharmacy to confirm when your prescription will be ready. In some cases, the pharmacy will call you to confirm that the prescription is ready for pick up.

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