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Frequently Asked Questions
Get answers to common questions about CompassionMD™.
What is CompassionMD™?
Your CompassionMD™ Virtual Medicine subscription service is a remarkable healthcare industry product providing high quality Direct Care and Medical guidance offering which includes a Medical Concierge menu of services available at the CompassionMD™ low price points. Bought to you by CareClix Inc a full spectrum world class Virtual Medicine company founded in 2012. Put more simply, CompassionMD™ allows you to connect to one of our doctors in the comfort and safety of your own home, using your smartphone, laptop, or tablet.
Does CompassionMD™ offer consultations through qualified providers?
Yes. Our doctors are Board Certified in Internal Medicine, Family Practice, Emergency Medicine and Pediatrics. Each of our doctors is licensed in the state where the patient lives and all of our staff goes through a meticulous selection process to become a part of the CompassionMD™ network.
What medical conditions can be treated during a consultation?
CompassionMD™ offers treatment for a wide range of conditions, some of which include Allergies, Arthritic Pain, Asthma, Bronchitis, Colds and Flus, Diarrhea, Infections, Insect Bites, Rashes, etc.
You should not use CompassionMD™ if you are experiencing a medical emergency. You should immediately seek emergency care by calling 911.
Will virtual consultations stop me from visiting my doctor’s office?
Absolutely not! Video consultations make it easier for urgent care appointments for when you are unable to make it in to see your doctor in-person. In some cases, depending on your condition, you may be referred to your primary care doctor. We are here to support your health care in times such as when you are traveling or if you are facing a non-emergent health condition.
Can I have multiple accounts on the same mobile device?
Yes. Setting up accounts for multiple individuals on the same mobile device is quite straightforward. You simply log out of your account and select Sign Up on the bottom to register a new account. You will only be able to log in to one account at a time.
Please note, if you have accidentally created multiple accounts for yourself, please contact our Care Coordinators at support@CompassionMD.com or 1-877-4CALLMD. They will assist in deactivating any additional accounts.
What are some advantages of Telemedicine for patients?
There are many benefits of utilizing virtual healthcare for patients aside from the comfort and convenience of visiting a doctor from your own home. You are also able to prevent the spread of infectious diseases, your schedule is more flexible as you will not have to account for travel time which also makes it more cost efficient.
With CompassionMD™:
You will have access to Board Certified physicians within 20 minutes.
You can install the MyCareClix mobile app and access healthcare from anywhere, at any time.
Our doctors are available 24 hours a day, 365 days a year.
Just sign in and have your visit—no more long wait times.
Prescriptions are sent electronically to the pharmacy of your choice.
Do I have to meet with my provider in-person before a visit can be conducted via video?
No, if you’re eligible for a patient account with your clinic or employer, association, and or organization, you would log into your account and schedule your appointment with any available provider or specialist in their network.
Is CompassionMD™ appropriate for every medical condition?
No. Not every medical condition is able to be treated through Telemedicine. Only those non-critical emergencies such as a rash or common cold/flu.
If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.
Is it possible to consult with a doctor if I don’t have a smartphone or computer?
Yes. Call CompassionMD™ at our toll-free number1-877-4CALLMD and connect with one of our Care Coordinators who will assist you in enrolling in a subscription plan, connecting you with one of our doctors and answering any support questions you may have.
How does CompassionMD™ protect my privacy?
CompassionMD™ is HITRUST certified and committed to protecting the privacy and confidentiality of all our patients. Laws, such as the HIPAA Privacy Rule, are set in place to protect all personal health information.
Can I consult with a doctor while traveling in another state?
Yes. If you select the state you are in, you will only see our doctors that are licensed to practice in that state.
Can I share my visit notes with my PCP (Primary Care Physician)
Yes! When you log into your account, you can view, download and print any EMR note entered by our doctors.
I have a question not listed on the website. How can I get further information?
Not able to find your question, no worries! For more information, call one of our highly-trained CompassionMD™ Care Coordinator’s at 1-877-4CALLMD.